Your personal data matters to us. This Privacy Policy explains exactly what information juan3 collects, why we collect it, how we use it, and the rights you have as a Filipino player on our platform.
juan3 ("juan3," "we," "us," or "our") operates the online gaming platform accessible at juan3.net (the "Platform"). We are committed to protecting the privacy and personal data of every player who registers and plays on our Platform. This Privacy Policy ("Policy") describes how juan3 collects, uses, stores, discloses, and protects your personal information when you access or use any part of the juan3 Platform, including our website, games, payment services, and customer support channels.
This Policy is drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). By registering a juan3 account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
📌 Plain-language summary: juan3 collects only the data it genuinely needs to run a safe, fair, and compliant online casino for Filipino players. We do not sell your personal information to third parties. You have the right to access, correct, and request deletion of your data at any time.
For the purposes of the Philippine Data Privacy Act of 2012, juan3 acts as the Personal Information Controller (PIC) in respect of the personal data it collects from players and visitors to the Platform. This means juan3 determines the purposes and means by which your personal data is processed.
Where juan3 engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and cloud hosting services — those parties act as Personal Information Processors (PIPs) and are contractually bound to process your data only on juan3's documented instructions and in accordance with applicable data protection law.
For all data privacy inquiries, please contact our Data Protection Officer (DPO) using the details provided in Section 15 of this Policy.
juan3 collects the following categories of personal data from players and Platform visitors:
ℹ️ Sensitive Personal Information: In certain circumstances, juan3 may collect sensitive personal information as defined under the Data Privacy Act — for example, government ID numbers required for KYC verification. Such data is handled with heightened security measures and is processed only to the extent strictly necessary for compliance purposes.
juan3 collects personal data through the following means:
juan3 uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and device data |
| Age and identity verification (KYC) | Identity data, government ID documents |
| Processing deposits and withdrawals | Financial data, identity data |
| Providing access to games and Platform features | Identity, gaming, and device data |
| Administering bonuses and promotions | Identity and gaming activity data |
| Customer support and dispute resolution | Identity, contact, and gaming data |
| Fraud prevention and security monitoring | Identity, financial, and technical data |
| Anti-money laundering (AML) compliance | Identity and financial data |
| Responsible gaming monitoring | Gaming activity and responsible gaming settings |
| Platform analytics and performance improvement | Technical and device data (aggregated/anonymized) |
| Marketing communications (where consented) | Identity, contact, and gaming preference data |
| Legal and regulatory compliance | All categories as required by law |
juan3 will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required by law, obtaining your prior consent.
Under the Philippine Data Privacy Act of 2012, juan3 relies on the following legal bases for processing your personal data:
juan3 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:
We share necessary financial and identity data with Philippine payment processors — including GCash, PayMaya, BPI, BDO, and Metrobank — to facilitate deposits and withdrawals. These providers process your data under their own privacy policies and are subject to Bangko Sentral ng Pilipinas (BSP) regulations.
To fulfill our KYC obligations, we may share your identity documents and personal details with accredited third-party verification services. These providers are contractually bound to process your data solely for verification purposes.
juan3 uses cloud infrastructure and software-as-a-service providers to operate the Platform. These providers act as Personal Information Processors and may access your data only as required to deliver their services to juan3.
juan3 is required by Philippine law to disclose personal data — including suspicious transaction reports — to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent authorities when legally obligated to do so.
We may share anonymized or aggregated technical data with analytics providers to help us understand Platform usage and improve the player experience. This data cannot be used to identify individual players.
⚠️ Important: juan3 will never share your full payment card details with any party other than your card issuer and our PCI-DSS compliant payment processor. Card data is transmitted using industry-standard TLS encryption and is never stored in unencrypted form on our systems.
juan3 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, as described in this Policy, and to comply with applicable legal, regulatory, and contractual obligations. The following general retention periods apply:
Where retention beyond these periods is required by law or a pending legal proceeding, juan3 will retain the relevant data until the obligation is satisfied. Once the applicable retention period expires, personal data will be securely deleted or anonymized.
juan3 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include, but are not limited to:
While juan3 takes data security seriously, no internet-based platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, juan3 will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act and NPC Circular No. 16-03.
🔐 Your role in security: You are responsible for keeping your juan3 account credentials — including your password and OTP codes — confidential. Never share these with anyone, including persons claiming to be juan3 support staff. juan3 will never ask for your password via email, chat, or phone.
juan3 uses cookies and similar tracking technologies (such as web beacons and pixel tags) to operate the Platform, improve user experience, and analyze usage patterns. Cookies are small text files placed on your device when you visit the Platform.
You may control cookie settings through your browser's privacy or settings menu. Please note that disabling certain cookies may affect your ability to use some features of the juan3 Platform. juan3 does not currently respond to browser "Do Not Track" signals, but we are committed to complying with any applicable future regulatory requirements in this area.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by juan3. You may exercise these rights by contacting our Data Protection Officer (see Section 15).
You have the right to request a copy of the personal data juan3 holds about you, as well as information about how it is being processed. We will respond to verified access requests within fifteen (15) business days.
If any personal data juan3 holds about you is inaccurate, incomplete, or outdated, you have the right to request that it be corrected. You may also update certain account details directly from your juan3 account settings.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where it has been unlawfully processed. Note that certain data must be retained to comply with legal obligations.
You have the right to object to the processing of your personal data where juan3 relies on legitimate interests as its legal basis. You also have the absolute right to object to processing of your data for direct marketing purposes at any time.
Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format, or ask us to transmit it directly to another data controller.
If you believe juan3 has not handled your personal data in accordance with the Data Privacy Act, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact our DPO first so we can resolve the matter directly.
ℹ️ To exercise any of the rights above, please send a written request to our Data Protection Officer at [email protected] (plain text — not a clickable link). We may need to verify your identity before processing your request.
The juan3 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law. juan3 does not knowingly collect personal data from persons under the age of 21. If you are a parent or guardian and believe that a minor has provided personal information to juan3, please contact our Data Protection Officer immediately. Upon verification, we will take prompt steps to delete the relevant data and close the account.
juan3 employs age verification procedures at registration and during KYC checks to enforce this restriction. Any account found to belong to a person under 21 years of age will be immediately suspended, all data will be handled in accordance with this Policy, and the matter will be reported to the relevant authorities where required by law.
In the course of operating the juan3 Platform, your personal data may be transferred to and processed in countries other than the Philippines — for example, where our cloud hosting infrastructure or software providers are located. juan3 ensures that any such international transfers are carried out in compliance with the requirements of the Philippine Data Privacy Act, including:
By using the juan3 Platform and accepting this Privacy Policy, you acknowledge that your personal data may be processed in jurisdictions outside the Philippines, subject to the safeguards described above.
juan3 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the revised Policy takes effect. The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent changes.
Your continued use of the juan3 Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised Policy, you may close your account in accordance with the account termination procedures described in our Terms & Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way juan3 processes your personal data, please contact our dedicated Data Protection Officer (DPO):
We aim to respond to all data privacy requests within fifteen (15) business days of receipt. Where a request is particularly complex or we receive a high volume of requests, we may extend this period by a further fifteen (15) business days, in which case we will notify you accordingly.
📌 Our Filipino support team and DPO are here to help. We take every data privacy inquiry seriously and will do our best to resolve your concern promptly and transparently. Your trust matters to us — that's the juan3 promise.
Beyond the legal language, here's what juan3's privacy practices actually mean for every Filipino player on our platform.
juan3 does not sell, rent, or trade your personal information to advertisers or third-party marketers — ever. Your data is used exclusively to operate our Platform, process your transactions, and keep your account secure.
All data transmitted between your device and juan3 is protected by TLS 1.2+ encryption. Sensitive data stored on our servers is encrypted at rest using AES-256 — the same standard used by major Philippine banks like BPI and BDO.
juan3 processes all player data in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and NPC regulations. We have appointed a dedicated Data Protection Officer to oversee all privacy matters.
Every juan3 player has the right to access, correct, object to, and request deletion of their personal data. Simply contact our DPO and we'll handle your request within 15 business days — no hassle, no runaround.
juan3 follows the principle of data minimization — we collect only the information genuinely needed to run a safe, compliant, and enjoyable casino experience. We don't ask for data we don't need.
In the unlikely event of a data breach affecting your personal information, juan3 will notify you and the National Privacy Commission (NPC) promptly — within the timeframes mandated by Philippine law and NPC Circular No. 16-03.
Play your favorite slots, live dealer games, bingo, and dice on a platform that genuinely respects your data. Instant GCash deposits, 24/7 Filipino support, and privacy you can count on. 21+ only.
🔞 Must be 21 years or older · Please game responsibly · juan3 respects your privacy